Return and Refund Policy - Cali Exotics Bud Shop

Our Commitment to You

At Cali Exotics Bud Shop, we prioritize your satisfaction and wellness by providing premium, carefully sourced cannabis products. We want your shopping experience to be transparent, safe, and fair. This policy outlines how returns and refunds are handled in compliance with state regulations and industry best practices.

Specific Criteria for Returning Cannabis Products

Due to strict regulations and health safety concerns surrounding cannabis products, the following criteria must be met for a product to be eligible for return:

  • Unopened and Original Packaging: Products must be unopened, unused, and returned in the original packaging with all seals intact. This ensures product integrity and complies with health regulations, similar to other regulated goods.

  • Return Window: Returns must be initiated within 7 calendar days from the delivery or in-store purchase date. This timeframe allows proper handling while respecting product shelf life.

  • Proof of Purchase: A receipt or order confirmation is required to process any return. This helps verify the transaction and prevents fraud.

  • Non-Returnable Products: Opened, used, or partially consumed cannabis products such as flowers, vape cartridges, or edibles cannot be returned. Some items, including edibles and vape cartridges, are final sale unless found defective.

  • Defective or Damaged Products: If a product is defective, damaged, expired, or recalled by the manufacturer or regulatory body, it is eligible for return even if opened, as long as it is reported promptly.

These criteria ensure compliance with California cannabis regulations and maintain product safety standards.

Handling Refunds for Defective or Damaged Items

If you receive a defective or damaged product, we have a clear procedure to ensure you are fairly compensated:

  • Report Immediately: Contact us within 7 days of receiving the product at support@caliexoticsbudshop.com or call our customer service hotline.

  • Details to Provide: Include your order number, product description, and clear photos showing the defect or damage.

  • Verification Process: Our team will review your claim promptly and may request additional information if needed.

  • Refund or Replacement: Once verified, we will offer either a replacement product or a full refund credited to your original payment method.

  • Non-Refundable Fees: Shipping costs associated with the original purchase are non-refundable unless the return is due to our error or product defect.

  • Compliance with Regulations: Defective returns are documented and handled in accordance with California state cannabis regulations, which sometimes require returned products to be destroyed.

This fair and transparent approach builds trust and ensures high standards.

How to Initiate a Return or Refund on Our Website

Our return and refund process is designed to be simple and customer-friendly:

  1. Contact Customer Service: Start by emailing support@caliexoticsbudshop.com or calling our phone support line. Provide your order details and the reason for your return or refund request.

  2. Receive Return Instructions: Our team will verify your eligibility and send you detailed instructions on how to securely package and ship your return.

  3. Ship Returned Products: Use a tracked shipping method to send back eligible products. You are responsible for return shipping unless the product is defective or an error on our part.

  4. Return Confirmation: Once we receive and inspect the returned items, your refund will be processed to your original payment method. This usually takes 5-10 business days depending on your payment provider.

  5. Refund Notification: A confirmation email will be sent once your refund is issued.

We recommend keeping all shipping receipts until your return is complete. Our customer service team is available to assist at every step to ensure a smooth experience.

Additional Policies

  • No Direct Exchanges: We do not currently offer direct product exchanges. Please initiate a return and place a new order for your desired item.

  • International Orders: Returns and refunds for international purchases are subject to local laws and may have additional restrictions. Contact us for assistance.

  • Final Sale Products: Be aware that some products, especially consumables, may be marked final sale and not eligible for return except in cases of defect.

Contact Us

For any questions or to begin a return/refund, reach out:

Thank you for choosing Cali Exotics Bud Shop, where quality, compliance, and customer satisfaction are our highest priorities.